Refund policy

RETURN, EXCHANGE & CANCELLATION POLICY

At Label Swatii Madhukar, every piece is thoughtfully selected, enhanced or crafted with care. As our collections include both curated pieces and handcrafted/customised designs, return and exchange eligibility varies depending on the product category.

CANCELLATIONS

Orders may be cancelled within 24 hours of placing the order, provided the order has not already been processed or dispatched.

Once an order has entered processing, customisation, handwork or dispatch, cancellation may not be possible.

Any applicable cancellation resolution will be communicated after reviewing the order status.

CURATED SAREES

Eligible Curated Sarees may be exchanged once within 7 days of delivery.

The saree must be unused, unworn, unwashed and unaltered, with all original tags and packaging intact.

An eligible Curated Saree may be exchanged for another eligible product from Label Swatii Madhukar, subject to availability. If the selected replacement is of a higher value, the customer will be required to pay the difference.

If the replacement piece requires sourcing, handwork, finishing or customisation, its respective preparation and dispatch timeline will apply.

Returns for monetary refunds are not offered for change of mind.

For an exchange requested due to preference or change of mind, return courier charges and shipping charges for the replacement product will be borne by the customer. If the exchange is required due to an incorrect item or a confirmed manufacturing defect attributable to Label Swatii Madhukar, the applicable shipping charges will be borne by us.

LSM ENHANCED & LSM SIGNATURE SAREES

LSM Enhanced and LSM Signature Sarees involve handwork, design intervention and/or specialised finishing.

For this reason, these pieces are not eligible for return or exchange, except where an incorrect item has been supplied or a genuine manufacturing/quality defect attributable to Label Swatii Madhukar is confirmed.

SIGNATURE BLOUSES, BLOUSE PANELS & CUSTOMISED PIECES

Made-to-measure, customised, altered and handworked blouses or blouse panels are not eligible for return or exchange.

Selected ready-size/non-customised pieces without handwork may occasionally be eligible for a one-time exchange where specifically mentioned on the individual product page.

OCCASION WEAR

LSM Occasion Wear is created as part of our designer collections and is not eligible for return or exchange, except in the case of a confirmed manufacturing defect or an incorrect item supplied by us.

Please refer carefully to the size chart before placing your order.

If a customer has selected an incorrect size despite the size chart being provided, we may, where the garment construction and available margins permit, assist with fit alterations.

Such alterations are chargeable and will be assessed individually. Courier/shipping charges associated with the alteration will be borne by the customer.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Every order is checked before dispatch. In the unlikely event that you receive an incorrect item or an item with a genuine manufacturing defect, please contact us within 48 hours of delivery.

An uninterrupted unboxing video clearly showing the package being opened and the issue with the product must be provided along with the order details.

Claims submitted without sufficient supporting evidence or after the 48-hour period may not be eligible for consideration.

After assessment, Label Swatii Madhukar may offer an appropriate resolution such as repair, replacement, exchange or another suitable remedy depending on the nature of the issue.

LSM HANDWORK CARE & REPAIR ASSISTANCE

Hand embroidery is delicate by nature and requires appropriate care.

If handwork becomes damaged after wearing or use, customers may contact us for LSM Handwork Care & Repair Assistance.

Where repair is technically possible, our team can assess the piece and assist with restoration. Repair charges will depend upon the extent and nature of the damaged handwork, and all applicable courier/shipping charges will be borne by the customer.

Normal wear and tear, accidental damage, improper storage or handling is not considered a manufacturing defect.

SALE, OFFER & DISCOUNTED PRODUCTS

Products purchased during a sale, promotional offer or special discount are final sale and are not eligible for return or exchange, unless an incorrect item is supplied or a genuine manufacturing defect attributable to Label Swatii Madhukar is confirmed.

CONDITIONS FOR ALL APPROVED EXCHANGES

Where an exchange has been approved, the product must be returned unused, unworn, unwashed and unaltered, with all original tags, packaging and accessories intact.

Products showing signs of wear, perfume, makeup, stains, damage, alteration or improper handling may not be accepted.

All approved exchanges and claims are subject to a quality check after the product reaches us.

COLOUR & HANDCRAFTED VARIATIONS

We make every effort to represent product colours and details accurately. However, slight colour differences may occur due to screen or device settings.

Minor variations or irregularities inherent to hand embroidery and artisanal processes are part of the handcrafted character of the piece and are not considered defects.

NEED ASSISTANCE?

For exchange requests, defect claims, fit alteration assistance or LSM Handwork Care & Repair Assistance, please contact us with your order number and relevant photographs/videos at contactus@labelswatimadhukar.com.