Privacy policy

This Privacy Policy explains how Label Swatii Madhukar (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

SECTION 1 — INFORMATION WE COLLECT

When you visit our website, place an order, create an account, contact us or otherwise interact with us, we may collect personal information including:

• name;
• billing and shipping address;
• email address;
• telephone number;
• order and transaction information;
• product preferences and purchase history;
• information you provide when contacting us; and
• device, browser, IP address and website-usage information collected through cookies and similar technologies.

Where a product is customised, altered or made to order, we may also collect measurements, sizing information, customisation instructions and other information necessary to fulfil your order.

SECTION 2 — HOW WE USE YOUR INFORMATION

We may use personal information to:

• process, fulfil and deliver orders;
• process payments and transactions;
• communicate regarding orders, deliveries, returns, exchanges or customer-service requests;
• provide customised or made-to-order products;
• maintain and improve our website, products and services;
• prevent fraud, misuse and security incidents;
• maintain appropriate business and transaction records;
• comply with applicable legal, regulatory, tax and accounting requirements; and
• send marketing or promotional communications where permitted by applicable law and, where required, with your consent.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

SECTION 3 — SHOPIFY AND SERVICE PROVIDERS

Our online store is hosted on Shopify. Shopify provides the ecommerce platform that enables us to offer our products and services online.

Personal information may be processed by Shopify and by service providers that assist us in operating our business, including payment processors, shipping and logistics providers, technology providers, analytics providers, communication services and other vendors required to operate our website and fulfil customer orders.

These service providers may process personal information only as necessary to provide their respective services, subject to their own terms, privacy practices and applicable law.

SECTION 4 — PAYMENTS

Payments made through our website may be processed by third-party payment gateways or payment service providers.

Payment information is handled by the applicable payment provider in accordance with its security standards, terms and privacy practices. We do not ordinarily receive or store complete payment-card details where those details are processed directly by the payment provider.

Customers are encouraged to review the privacy policies and terms of the applicable payment service providers where relevant.

SECTION 5 — COOKIES AND SIMILAR TECHNOLOGIES

Our website and the services that support it may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, improve performance, prevent fraud and, where applicable, support analytics and marketing.

Certain cookies are necessary for the website and checkout to function properly. Other cookies or technologies may be subject to consent or other privacy choices depending on applicable law and the customer’s location.

Where applicable, customers may manage their privacy or cookie preferences through the controls made available on our website or through their browser settings.

SECTION 6 — DISCLOSURE OF PERSONAL INFORMATION

We may share personal information where reasonably necessary with service providers involved in operating our website and fulfilling orders, including Shopify, payment providers, logistics and delivery partners, technology providers and professional advisers.

We may also disclose personal information where required by applicable law, legal process or governmental authority, or where reasonably necessary to protect our rights, customers, business or services.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by applicable law.

SECTION 7 — DATA SECURITY

We take reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Where third-party platforms or service providers process personal information on our behalf or in connection with our services, their own security practices and privacy terms may also apply.

SECTION 8 — DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes and complying with applicable legal, tax, accounting and regulatory requirements.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

SECTION 9 — YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of or deletion of certain personal information, or to withdraw consent where processing is based on consent.

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention or legitimate business purposes.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

SECTION 10 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms or services.

Once you leave our website or interact with a third-party service, that third party’s own privacy practices and terms may apply. We are not responsible for the privacy practices or content of independent third-party websites or services.

SECTION 11 — CHILDREN’S PRIVACY

Our website and products are not intended to collect personal information knowingly from children who are not legally permitted to provide such information or enter into transactions without appropriate parental or guardian involvement under applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us so that we can review the matter.

SECTION 12 — INTERNATIONAL DATA PROCESSING

Some of the service providers and technology platforms used to operate our website may process or store information in locations outside India.

Where personal information is transferred or processed internationally, such processing is subject to the safeguards, contractual arrangements and legal requirements applicable to the relevant service provider and transaction.

SECTION 13 — CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable legal requirements.

The most current version will be available on this page. Material changes may be communicated where required by applicable law.

SECTION 14 — CONTACT INFORMATION

For questions about this Privacy Policy, requests relating to your personal information, or privacy-related concerns, please contact:

Label Swatii Madhukar
Email: contactus@labelswatiimadhukar.com